Reviews - For Hancock & Brown,


Customer Review

Full Name

Satisfaction Score

Comments Here Please*

Email Address*

Please enter the phrase above

Most Recent Post On Top: Current Review Total: 34

Full Name: Graham Ankers
Satisfaction Score: 5/5
Comments Here Please: Excellent customer service, they went out of their way to help me. Order some clips and received them the next day, first class service.

Thu 22/07/2021 11:28 

 Full Name: susan james

Satisfaction Score: 5/5
We did have delays on delivery of our timber but once we contacted the branch and dealt with Bryan he managed to sort out our issues.

Mon 31/05/2021 08:24

Full Name: neil williams

Satisfaction Score: 5/5
Comments Here Please: great customer aftersales, have used this firm for many years and will continue to, thanks Nigel for the personnel correspondence.

Thu 28/05/2020 19:25

Full Name: David Dalton

Satisfaction Score: 5/5

Comments Here Please: fast delivery. great price. good quality timber. pleasant and helpful driver. all round excellent service. highly recommend. thank you

Wed 20/11/2019 13:15

Full Name: Rad Grygiel

Satisfaction Score: 5/5

Great service as usual. Used H&B many times now and can not complain. All drivers always trying to make my life easier and dropping everything where I want. Store staff always helpful and knowledgeable.

Thursday 28/03/19  01:09

Full Name: Clive Summers

Satisfaction Score: 5/5

Delivered when requested, top quality exterior timber. But I didn't receive the 5% discount offer despite entering code on order form and an email reminder. But as I wasn't ordering to receive discount, my score remain 5/5

Response: Hi Clive thank you for bringing this to our attention we have refunded the 5%, unfortunately our email system had filtered out your request apologies.

Wed 13/03/2019 22:00

Full Name: Peter Lloyd

Satisfaction Score: 5/5

Usual first class service. Ordered 2/1/19 delivery 3/1/19. Full marks to delivery driver. In my absence, daughter told driver to leave materials anywhere on drive. The driver insisted on putting materials safe and close to the house ( much appreciated ). Highly recommend H & B for service and support. Thank you!

Thursday 03/01/19,  19:41

Full Name: david cardwell

Satisfaction Score: 5/5

I have a customer for over 20 years and I am constantly impressed by the good service that I receive . Although I am semi-retired and not, as in the past a big spending customer , I still get brilliant service and a warm welcome. That is why supporting a local supplier benefits all parties concerned. 

Tuesday 11/12/18,  9:03

Email By:  Ray Thomas

Outstanding Service  

Hi, Just a few lines to say thank you,  to your friendly, helpful and knowledgeable staff, from the front desk, to the lads in the timber yard, nothing is to much trouble for them , excellent service every time I need products from you.

Wed 28/11/2018, 14:13 

Posted By: Simon Rees

Only just found out I could write a review. I bought a Mendip Churchill 5SE stove in November 2015. As ever service and delivery were fantastic, the price could not be bettered anywhere else. The stove is brilliant and not one single issue since installed. Quality item from a quality store, with great advice provided before purchase

Satisfaction Score: 5/5

Tue 06/11/2018, 19:46

Posted By:  Phine

From Craig Fudge Collins who advised and sold us the wood burner and hearth - what a knowledgeable guy, to Shaun Pile who delivered it, the level of service was second to none patinum standard. Would I recommend? Every time, infact I already have!!!

Thanks gents you are a credit to the business and made choosing a stove a pleasure

Satisfaction Score: 5/5

On 2 October 2018 17:05

Email By:  Michael O Brian

Dear All, Firstly let me say a big thank you to all the staff I dealt with in my recent purchase. From the gentleman in reception, the transport manager who I spoke with on the telephone to confirm special delivery arrangements and the driver who made the delivery. Shortly after getting his lorry in position to lift the chippings over my wall, a neighbour needed to get her car out which meant moving the lorry and then re-positioning it. This he did with no complaint and he completed the job swiftly and efficiently.Secondly, a big thank you to NIGEL who sorted out my discount of 5% which seemed to disappear when I paid for the goods. It was reimbursed straight away without quibble the very next day.

On 16 July 2018 09:27

Posted By:  Richard Williams

Great service as usual, spend £50 and get free delivery the cheapest around

Satisfaction Score: 5/5

On 23 May 2018 17:33

Posted By: William Dalling 

I recently made my first ever purchase with Hancock and Brown.

This was for Onduline roof sheets and verge sections.

I can not compliment you highly enough on the service I received as from placing the order to delivery took only a day.

Satisfaction Score 5/5

On 12 March 2018 07:55

Posted By: Kate Scarll

We cannot recommend or say thanks to this company enough.We had a special project going on and the help and support we received was second to none. Great local business of the highest class. thanks again

Satisfaction Score: 5/5

On 9 March 2018 09:16

Posted By: MICHAEL pick

brill service as usual delivery drivers brill 

Satisfaction Score: 5/5

On 8 Nov 2017 21:19

Posted By: Richard

Excellent customer service and best prices around. I ordered online and they delivered the next day *****

Satisfaction Score: 5/5

On 10 October 2017  07:54

Posted By: Town & Country Carpenters

Brilliant service and prompt delivery when ordering online

Satisfaction Score: 5/5

On 23 April 2017  20.32

Posted By: Emma vaughan

Excellent service order through the website spoke to store as got order size wrong the changed it no problems brilliant customer service and delivery prices are by far the best would keep returning every time been a customer for a few years now

Satisfaction Score: 5/5

On 11 March 2017  14.41

Email Review: Alex James Llanelli

Thank you for the 1st class service. Products were perfect and the driver was a massive help in delivering the goods. Will be sure to use you guys again

Sent from my iPhone
On 6 Feb 2017, at 17:20

Posted By: Rob Way on December 6th 2016

Excellent service from placing the order to the actual delivery.Which was on time and the driver very helpful. My builder was very impressed with the quality of materials especially the timber. Price very competitive as well.

Satisfaction Score: 5/5

Posted By: Tom Davies August 25th 2016

first class service everytime i have used them

Satisfaction Score: 5/5

Posted By: Gerald Beardsmore on March 25th 2016 

The price of the Marchwood chippings was £15 cheaper than edited (a local competitor) who make up prices

Satisfaction Score: 5/5

Posted By: Wyn Evans on March 24th 2016

Absolutely brilliant,ordered at 10am arrived at 2pm Driver great goods as described

Satisfaction Score: 5/5

Posted By: Stephanie on March 24th 2016

I have been a customer of Hancock and Brown for years:they provide excellent and helpful service for products which are reasonably priced.

Satisfaction Score: 5/5

Posted By: Chris Brannigan August 8th 2015

Fantastic service! Delivery of items within 24 hours. I dont think I would use any other merchant. Hancock and brown from now on. 

Satisfaction Score: 5/5

Posted By: Sue Peters on March 4th 2015

Excellent best price, and builders merchant by miles

Satisfaction Score: 5/5

Posted By: Alan Thomas on January 14th 2015

Excellent Service! I will use this company again

Satisfaction Score: 5/5

Posted By: Peter Williams on August 8th 2014

Fantastic quality timber and great delivery service "I will be back"

Posted By: Bartlett Bespoke on May 16th 2014

Great Product, the most superior Timber merchant in the area, will out do all others, great delivery as well.

Posted By: deborah bragg on May 15th 2014

Outstanding company that has delivered exceptional results every time,

I am very pleased and will have no hesitation in placing my next order,

Posted By: anthony bromfield on April 26th 2014

first class service and products, delivery in less than 24 hours, and friendly helpful staff 

Posted By: Royston Allen on April 18th 2014

Dealing with H&B is always a pleasure. The yard staff are very helpful and often go the extra mile to help me with my needs

The loyalty card is great, not a big discount but "every little helps"

Can't fault the deliveries, and almost always free with a reasonable spend

Posted By: Sarah on April 16th 2014

Brilliant products and brilliant service, less than 24 hours from order to delivery!!